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Best Auto Repair, Libertytown

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Ask Six Simple Questions to Select the Right Auto Repair Shop

 87 Verified Review(s)

The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council


what our customers say

Great service and work, thorough, upfront and decently priced.
S
, 11/01/2021

Recently, my vehicles check engine indicator light appeared on my dash. I called and spoke to Brant who most helpful in scheduling a convenient appointment for me and repaired my vehicle in the time that I requested. I have used Roche Automotive service for a number of years and have always been satisfied with the service of my vehicle at a reasonable cost and a quick turn around. I highly recommend them.
M
, 10/08/2021

Did a good job
R
, 10/01/2021

The best! Have been going there for years, and thankful to be able to take our cars to someone honest and reliable. Highly recommend.
T
, 10/01/2021

Great customer service. They are always upfront with us and never says something is wrong when it isn't like a lot of other places. Only place I trust to take my vehicles.
M
, 09/30/2021

Great service done on time with a fair price!!!!!!
C
, 09/23/2021

  • ASE (Automotive Service Excellence)
  • ASE Master Technician
  • AutoPlus - AS+
  • ASA (Automotive Service Assocation)
  • IATN (International Automotive Technicians' Network)
  • IDENTIFIX
  • Car Care Aware
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